Refund Policy


We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Unfortunately, damaged and faulty products are the only reasons for which we can offer a refund or replacement for our sweets. Due to the perishable nature of our sweets, you do not otherwise have a right to cancel your order or any contract between us and we are not otherwise able to offer refunds or allow for a return of those items, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To start a return, you can contact us at and we will create a return label informing you of the return address. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Please note, Buyer pays return Postage costs. You must contact us before returning your item; items sent without an initial request will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and return your money.